FAQs

🚚 Shipping & Delivery

1. Order Processing & Transit Times

  • Production:
    • Standard items: 7 business days
    • Highly customized products (e.g., pickets, name banners): 10–15 business days
  • Shipping (after dispatch):
    • US, EU, Canada: 10–12 business days (tracked)
    • Other countries: 15–25 business days (tracked)

2. Origin of Shipment

All orders are shipped from Hong Kong.

3. Expedited Options

  • Rush Production (for fans/name tags only):
    Ships within 7 business days. Additional fee: $8.
  • DHL Express (all products):
    Most countries receive orders within 5 days after dispatch.
    Shipping costs vary by location. Contact us via Instagram (@shopzuzugrows) or our contact form for a quote.

🔁 Returns & Exchanges

1. Policy Overview

As each item is handmade and unique, we do not accept returns or refunds under normal circumstances. Please review your order details carefully before purchase.

2. Exceptions

  • Non-delivery: If tracking shows no updates for over 1 month.
  • Severe damage: If the item arrives in an unusable condition.
    In these cases, we will re-ship a replacement (proof of issue required).

3. Order Modifications & Cancellations

Once placed, orders cannot be changed or cancelled due to their custom nature.

💳 Payments & Orders

1. Accepted Payment Methods

  • PayPal
  • Credit/Debit Cards (Visa, Mastercard, etc.)

2. Need More Help?

Reach out via Instagram (@shopzuzugrows) or our contact form! 💌


Love,
ZuZu 🌸